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DTSTART;TZID=America/New_York:20251211T120000
DTEND;TZID=America/New_York:20251211T130000
DTSTAMP:20260604T025748
CREATED:20251202T150036Z
LAST-MODIFIED:20251202T150036Z
UID:13803000-1765454400-1765458000@newcanaanite.com
SUMMARY:HAYVN Halftime:Keep Your Customers: The Retention Playbook Every Small Business
DESCRIPTION:How to build a systems/frameworks/templates to keep new customers and turn one-time buyers into loyal advocates with Alana D’Angelica.\nHAYVN HalfTime\nIN-PERSON EVENT at HAYVN Darien\nThursday\, 12/11/25\, 12-1pm \nCOST:\nHAYVN Members: Free with code on members portal. For help accessing members portal please email questions@hayvn.com\nNon-Member: $20 \nTopic: Keep Your Customers: The Retention Playbook Every Small Business Needs\nFeaturing Alana D’Angelica\, founder of Alana D’Angelica Consulting\nMost businesses focus on getting new customers — but the real growth happens when you keep the ones you already have. \nIn this introductory session\, Alana D’Angelica breaks down the core principles of customer retention and shows you how to build a simple\, scalable foundation that strengthens loyalty\, reduces churn\, and sets the stage for long-term growth. \nYou’ll learn why customers actually leave\, how to shift from reactive support to proactive success\, and what a strong client journey should look like. This session is the perfect starting point before the hands-on workshop. \nMost businesses focus on getting new customers – but long-term success comes from keeping the ones you already have. \nIn this intro session\, you’ll learn why clients really churn (hint: it’s rarely price)\, how to shift from reactive customer support to proactive customer success\, and how to start thinking like the businesses that retain\, rebook\, and grow sustainably. \nRegister:https://www.eventbrite.com/e/halftime-keep-your-customers-the-retention-playbook-every-small-business-tickets-1964495022495?aff=oddtdtcreator&_gl=1%2Atb8gjt%2A_gcl_au%2ANjU2NzI3MzIxLjE3NjM1NzYwNjE.%2A_ga%2AMjc3MzA3ODc4LjE3NjM1NzYwNjE.%2A_ga_8VY00MFCH3%2AczE3NjQ2MTYyNjUkbzExJGcxJHQxNzY0NjE3NDYyJGo1OSRsMCRoMA.. \n
URL:https://newcanaanite.com/new-canaan-event/hayvn-halftimekeep-your-customers-the-retention-playbook-every-small-business
LOCATION:HAYVN\, 320 Boston Post Rd\, Darien\, CT\, 06820
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