News

Letter: Lack of Coordination Between EOC, Utility Company

By |

I am pretty sure this will not catch any readers by surprise, but I would like to register my extreme displeasure with Eversource’s and Optimum’s performance responding to Esaias.  

It used to be that CL&P coordinated with New Canaan’s Emergency Operations Center. That appears to be much less the case in the aftermath of Isaias. 

And eight days into the outage, I spent 60 minutes on Optimum’s chat line (2-3 minutes was the initial promise) only to be told Optimum could not even provide a rough estimate of when my street might get cable and Internet back.  

I suggested that Altice USA (corporate parent of Optimum) CEO Dexter Goei contribute some of his $15-$20 million annual compensation to help crews more quickly restore service. 

Ha! John Hutchins