How to build a systems/frameworks/templates to keep new customers and turn one-time buyers into loyal advocates with Alana D’Angelica.
HAYVN HalfTime
IN-PERSON EVENT at HAYVN Darien
Thursday, 12/11/25, 12-1pm

COST:
HAYVN Members: Free with code on members portal. For help accessing members portal please email questions@hayvn.com
Non-Member: $20

Topic: Keep Your Customers: The Retention Playbook Every Small Business Needs
Featuring Alana D’Angelica, founder of Alana D’Angelica Consulting
Most businesses focus on getting new customers — but the real growth happens when you keep the ones you already have.

In this introductory session, Alana D’Angelica breaks down the core principles of customer retention and shows you how to build a simple, scalable foundation that strengthens loyalty, reduces churn, and sets the stage for long-term growth.

You’ll learn why customers actually leave, how to shift from reactive support to proactive success, and what a strong client journey should look like. This session is the perfect starting point before the hands-on workshop.

Most businesses focus on getting new customers – but long-term success comes from keeping the ones you already have.

In this intro session, you’ll learn why clients really churn (hint: it’s rarely price), how to shift from reactive customer support to proactive customer success, and how to start thinking like the businesses that retain, rebook, and grow sustainably.

Register:https://www.eventbrite.com/e/halftime-keep-your-customers-the-retention-playbook-every-small-business-tickets-1964495022495?aff=oddtdtcreator&_gl=1%2Atb8gjt%2A_gcl_au%2ANjU2NzI3MzIxLjE3NjM1NzYwNjE.%2A_ga%2AMjc3MzA3ODc4LjE3NjM1NzYwNjE.%2A_ga_8VY00MFCH3%2AczE3NjQ2MTYyNjUkbzExJGcxJHQxNzY0NjE3NDYyJGo1OSRsMCRoMA..